Frequently Asked Questions

Getting started is simple:
1. Sign up for a completely free account on our website or download our mobile app
2. Choose from our selection of AI characters
3. Start chatting immediately - no complex setup required
4. Begin building your daily streak to unlock brand rewards

Your free account includes unlimited messages, all AI characters, streak rewards, conversation history, and every feature we offer!

Yes! You can try any AI character as a guest with 5 free messages per session. No sign-up required. To unlock unlimited conversations, streak rewards, conversation history, and all our amazing features, simply create a completely free account - no credit card needed, ever!

Build daily streaks by chatting with our AI characters and unlock exclusive discounts from popular brands - completely free! The longer your streak, the better the rewards - from 10% and 20% off to even free rewards! Some discount codes work, some don't - it's all part of the fun and excitement of earning rewards. Streaks include rewards from Tesco, Deliveroo, Spotify, Nike, Amazon Prime, and mystery brands!

We may introduce optional premium features in the future to support our platform's growth and development. However, our core experience - unlimited conversations, all AI characters, streak rewards, and essential features - will always remain completely free. Any future premium features would only add extra convenience or advanced capabilities while keeping everything you love about Nyata AI free forever.

Nyata AI is available on:

Mobile:
- iOS (requires iOS 12.0 or later)
- Android (requires Android 8.0 or later)

Web:
- Chrome, Firefox, Safari, and Edge (latest versions)

Desktop Apps:
- Windows 10 and 11
- macOS 10.14 and later

We recommend using the latest version of your preferred platform for the best experience. All platforms are completely free!

If you're experiencing performance issues, try these troubleshooting steps:

1. Restart the app - Close and reopen the application
2. Update the app - Make sure you're running the latest version
3. Check your internet connection - A stable connection is needed for optimal performance
4. Clear app cache - In your device settings, find the app and clear its cache
5. Restart your device - A full device restart can resolve many issues

If problems persist, please contact our support team at support@nyataai.co.uk with details about your device model, operating system, and a description of the issue.

To reset your password:

1. Go to the login page
2. Click on "Forgot Password?"
3. Enter the email address associated with your free account
4. Check your email for a password reset link (check spam/junk folders if not found)
5. Click the link and follow the instructions to create a new password

If you don't receive the email or encounter any issues, please contact our support team at support@nyataai.co.uk.

Nyata AI is designed to be data-efficient. Text conversations typically use minimal data (approximately 20-50KB per minute of active conversation). If you're using features like voice input/output or sharing media, data usage will increase accordingly.

To minimize data usage:
- Use Wi-Fi when available
- Disable automatic media downloading in the app settings
- Use text-only mode instead of voice features when on cellular data

All AI characters are completely free to use with unlimited messages! Our current lineup includes:

Available Characters:
- Professional Male - Confident and knowledgeable companion for professional discussions
- Professional Female - Empathetic and insightful guide for meaningful conversations
- Teacher - Experienced educator ready to help you learn
- Gym Trainer - Personal fitness coach for health guidance
- Child - Friendly and curious companion for playful conversations
- Mystery Character - Coming soon!

Visit our characters page to start chatting with any character for free!

To switch your AI companion into Bristol dialect mode (completely free):

1. In any conversation, click the profile badge (avatar) just above the chat input
2. From the list of character profiles, select "Bristolian"
3. (Optional) Click the Settings gear in the top-right of the chat window, open "Speech Style" and move the "Dialect Intensity" slider to adjust how strongly the AI uses local expressions

Once selected, your AI will speak with authentic Bristol slang and accents. This feature is available to all users for free!

Yes, all users can access our database of free meals locations in Bristol - completely free! To find this information:

1. Simply ask any AI character about "free meals in Bristol" or "where to find food assistance"
2. The AI will provide current information about locations, opening hours, and services offered

This information is regularly updated through our partnerships with local service providers. You can also access a map view of all locations by asking for "free meals map" or by going to the Community section in the app.

Exciting features coming to Nyata AI (and they'll be free too!):

Smart Booking: Book Uber rides, Airbnb stays, hotels, restaurants, and cinema tickets directly through our AI with transparent pricing

File Sharing: Share images and documents with your AI companion for help and insights

Advanced Vehicle Tracking: Enhanced tracking capabilities for bicycles, scooters, and cars

Enhanced Voice Features: Improved voice input and output capabilities

We're constantly working on new features to enhance your free Nyata AI experience!

Protecting your data is our top priority, and it's all free! Here's how we ensure your information stays secure:

- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Data Minimization: We only collect information necessary for providing our services
- Regular Security Audits: Our systems undergo frequent security testing
- Access Controls: Strict internal controls limit who can access user data
- GDPR Compliance: We adhere to GDPR and other applicable data protection regulations

For more details, please review our Privacy Policy.

Yes, your conversations with AI characters are private and encrypted. We do not manually review conversations unless specifically requested for troubleshooting purposes.

However, it's important to note:

- Anonymised conversation data may be used to improve our AI models
- We may use automated systems to ensure compliance with our terms of service
- You can delete your conversation history at any time through the app settings

All privacy protections are included in your free account at no cost!

To delete your free account and associated data:

1. Click on your profile in the top left corner
2. Select "Profile"
3. Scroll to the end under settings
4. Click "Delete Account"
5. Confirm deletion
6. Select "Yes" to complete the process

Once confirmed, we will:
- Immediately deactivate your account
- Delete your personal information within 30 days
- Remove your conversations and preferences from our systems

You can also request account deletion by emailing support@nyataai.co.uk from your registered email address.

While Nyata AI employs strong security measures, we recommend caution when sharing sensitive information. As a general guideline:

Avoid sharing:
- Financial details (full credit card numbers, banking information)
- Healthcare information covered by special regulations
- Government-issued ID numbers
- Passwords or security codes

Our free platform includes strong encryption and privacy protections for general conversations and assistance.